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When will my order be delivered?
If you place your order on a working day before 3 p.m. and the item is in stock, we will ship your parcel the same day from our warehouse in Veghel.
As soon as your order is ready, you will receive a Track & Trace code to track your parcel via UPS. You can adjust the delivery time slots yourself on the UPS website.
Sometimes it may take a little longer for your order to arrive. Please wait a few working days before contacting us so that UPS can deliver your parcel correctly.
You can collect your order from our warehouse at Kennedylaan 14 in Veghel:
Monday to Thursday: 08:30 – 16:30
Friday: 08:30 – 15:00
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Which shipping costs does Huvema charge?
We deliver orders, large and small, to any address within the European Union. Delivery outside the EU is also possible under certain conditions.
We try to deliver orders with multiple items in one package. Items with different delivery times may be delivered in multiple shipments, without additional shipping costs.Shipping costs depend on:
- The dimensions of the item
- The weight of the item
- Country of destination
Pick-up is possible on working days between 9:00 a.m. and 4:00 p.m.
We have a lunch break from 12:00 p.m. to 1:00 p.m. -
Can I visit the Huvema showroom?
Yes, that is possible: showroom visits are possible on working days between 8:30 a.m. and 4:30 p.m.
The visiting address is Kennedylaan 14 in Veghel.
In our showroom, we can display our entire product range and demonstrate all machines in operation. -
I have received a damaged, defective or incorrect item
If you have received a damaged, defective or incorrect item, please contact us by phone at 0413-342275.
When returning the product, please repackage it in the original packaging and ensure that the product is well protected against any damage. Check the contents. Make sure all manuals and accessories are returned with the product. -
Can I order parts online?
Yes, you can.
Our website is designed so that you can quickly and easily find the right part yourself.
Click here for more information.
PLEASE NOTE:
In order to provide you with the best possible service, we focus exclusively on questions relating to Huvema products.
Unfortunately, we are unable to answer questions about parts for machines that are not manufactured by Huvema.
We understand that this can sometimes be difficult, but it allows us to devote our time and knowledge to customers who use our products.
Thank you for your understanding, and we look forward to helping you further!
TEAM HUVEMA
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Can I cancel my online order?
We process orders automatically. Therefore, it is only possible to cancel an order after contacting our customer service team by phone at 0413-342275
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Does Huvema provide technical support?
Yes we do!
It is important to us that your Huvema machines run as optimally as possible. As a Huvema customer, you can rely on our professional service technicians for technical support. Huvema's technicians are specialists who know every machine well.
Parts needed for troubleshooting can be supplied to you a.s.a.p.
Do not forget that it is important to maintain your machines properly. This extends the lifespan and prevents unexpected machine breakdowns.
Obviously, our foreign customers can also count on our technical support. Different conditions apply for locations outside the Netherlands
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What payment options does Huvema have on its website?
You can pay for your online order with
- iDeal
- Credit card
- Paypal
- Bancontact / Mister Cash
- Sofort
- Belfius
- Klarna Pay later
- KBC/CBC
Cash or debit card payment is possible at pick-up in Veghel
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Do I have warranty on the product?
All products are covered by a 1-year full warranty under normal use. Wear and tear is excluded from the warranty. These include drive belts, gears and bearings.
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Can I track my order?
Once your order is ready, you will receive a Track & Trace code to track your parcel via UPS. You can adjust delivery time slots yourself on the UPS website.
Sometimes it may take a little longer for your order to arrive. Please wait a few working days before contacting us so that UPS can deliver your parcel correctly.